I wish I was a supervisor and could tell people not to be on there phones (as I sit and watch videos on mine). I wish I could tell people go actually do work (while I take 40 minute breaks at a time) to point out EVERYTHING people do wrong & to talk to people as if there stupid and use technical terms they don’t understand to just be a dick…..
This describes my GM perfectly!!!
Whenever my GM deigns to work the desk like during someone’s lunch break or something he’ll make a point to be unnecessarily thorough and do everything very deliberately to set an example for us underlings except because we are obscenely busy almost every day his tactics will usually slow us down to the point of disaster and the other front desk clerk will wind up checking in fifteen arrivals between fielding calls and knocking out whatever arises while he’ll still be sitting there with his first guest grappling with the first odd request that offhandedly came out of their mouth, playing around with room assignments to see if there’s any way to get six rooms of four different room types all on the same floor for five days because he didn’t just say “No I’m sorry” before the guest was even done asking like any of the rest of us would have and just been done with it.
Also enjoy whenever one of the many common system errors pop up and he struggles to “get to the bottom of it” when it’s something inherent in the shitty brand software that happens all the time and has a known work around that he refuses to use regardless of the current state of the lobby because “it shouldn’t do this.”
Then after checking in two guests and getting stumped by a non-issue error over the course of 35 minutes he’ll smugly greet the returning desk clerk with “Well now I checked in half your arrivals list for you…” completely oblivious to the fact that the useful:useless ratio of everything he just did over that timespan is not in his favor.